Welcome to North Street Medical Care
The doctors and staff at North Street Medical Care in Romford, are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including postnatal care, childhood vaccinations and NHS Health Checks
The practice is aware of recent issues regarding telephone access at North Street Medical Care. Unfortunately despite our administrative staff and clinicians working very hard, the phone system has caused significant issues which current telecoms provider Premier Choice have been unable to rectify.
Starting Monday 22/08/2016 the practice will be upgrading the telephones system with RPM. We are anticipating no loss in service during the changeover and hope our patients will notice the improvements, but will keep updates below:
Wednesday 24th August - We are experiencing technical difficulties with our telephone system. Please bear with us while our telephone provider is looking into the problem.
Follow North Street on social media for regular practice updates and health advice:
OUR TELEPHONE NUMBER HAS CHANGED TO 01708 629733 - for both sites
|Phone lines are open||08:00 - 12:30 and 14:00 - 18:30|
|Doors open||08:00 at North Street and 09:00 at Ashton Gardens|
|NEXT PRACTICE CLOSURES||Mon 29th August - Summer Bank Holiday|
|Tue 13th September pm - PTI Staff Training|
Bay Tree Medical Centre Patients
For patients that were registered at neighbouring Bay Tree Medical Centre please visit our section for new patient registration guidance and forms here
All items are compulsory to the registration process & acceptance
2016 flu clinic dates:
|Wednesday 28th September||2:00-3:45||North Street|
|Saturday 1st October||9:00-10:45||North Street|
|Thursday 6th October||2:00-3:45||Ashton Gardens|
|Wednesday 12th October||3:00-5:45||North Street|
|Thursday 20th October||3:00-5:45||Ashton Gardens|
|Saturday 29th October||9:00-10:45||North Street|
Appointment System Upgrade
Our new telephone and appointment system will mean when you call the surgery, reception will book you into GP telephone appointment, face-to-face appointment, nurses appointment or a message taken for any administrative tasks.
For a doctor's appointment:
1. You phone or attend the surgery to book a telephone or face-to-face appointment as needed.
2. The clinician calls you back for a telephone appointment – in the same morning or afternoon session
3. You are always seen if needed – and will be offered an appointment to a time to suit you
4. For face-to-face appointments:
- You can book routine appointments a few weeks in advance when you feel its not urgent or you need to fit work schedules and days off.
- You can book daily appointments with clinicians directly by telephone or in person
- Finally we aim to provide a daily reserve of urgent access appointments for new issues like infections, pain or unwell children.
Vision online services
www.myvisiononline.co.uk has been replaced with www.patientservices.co.uk. At North Street Medical Care patients can book appointments online, order your current repeat prescriptions and view your own medical record online. If you are interested in using this service, please click here
Patient services is faster, easy to use and works perfectly on smartphones, tablets as well as your computer. You will be able to view your medication history and allergies as well as ordering prescriptions and booking/cancelling appointments as previously
The information sheet we require you to complete and bring into the surgery along with photo ID. For further information on how the service works or to use it once you have your token, please visit www.myvisiononline.co.uk
Friends & Family Test
Would you recommend our service to your friends and family? Please click here to complete the questionnaire
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.
Your answer is voluntary. But if you do answer, your feedback will provide valuable information for your hospital to celebrate good practice, and identify opportunities to make improvements.
Havering Health - Evening and Weekend GP HUB
North Street is proud to announce it has been chosen as the site for Havering's new GP access HUB for urgent out-of-hours evening and weekend appointments - click here for further details.
Access to these appointments is via NHS 111 or directly via 020 3770 1888, for those patients registered with a GP practice in Havering only. There will be no walk-in service
(Site updated 24/08/2016)